Lately I’ve been thinking about how often  we tend to make a task or project or process far more difficult than it needs to be. Do you ever get frustrated when:  You find yourself waiting in a long line and the person at the front is placing an unnecessarily complex order? Or… The person carrying out your service request is reciting back a time consuming list of company policies? Or… You are trying to find basic information on a website and it is nowhere obvious? Or… The assembly or installation instructions for a new product make NO sense to you…